Day Three - Rethinking Retail Stream

08:15
Registration and welcome coffee
08:50
Opening remarks from the Chair

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

How the utility of tomorrow will engage with customers
09:00
Rethinking customer engagement - what do customers really want?

Melissa Reynolds
Chief Customer Officer
AGL Energy

09:30
Partner presentation
09:50
Panel Discussion: How is energy retailing evolving? Understanding the impacts of new technologies, consumer expectations, policy and products

Panel Moderator:

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

Panellists:

Melissa Reynolds
Chief Customer Officer
AGL Energy

Jim Galvin
Executive Director Retail
Alinta Energy

Darren Miller
Chief Executive Officer
Mojo Power

Robert Slonim
Research Director
DPM&C’s Behavioural Economics

10:30
Morning tea and networking
The rapidly changing world of pricing and packages
11:00
Designing a new retail model with a different offering

Darren Miller
Chief Executive Officer
Mojo Power

11:30
Lessons from around the world - best practices for product and pricing transformations

Dr Thomas Haller
Global Head of Energy
Simon Kucher & Partners

12:00
Is blockchain a P2P enablement game-changer?

Dave Martin
Co-Founder and Chief Executive Officer
Powerledger

12:30
Networking lunch
Embracing technology and new ideas to rethink customer engagement
13:30
Using data and predictive analytics to deliver better services to customers

Peter Tickler
Digital Innovation & Advisory Leader
ERM Power

14:15
Panel Discussion: Digital, data & AI - how are retailers utilising tech to rethink their engagement strategy?

Panel Moderator:

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

Panellists:

Peter Tickler
Digital Innovation & Advisory Leader
ERM Power

Catherine Anderson
Head of Marketing
Powershop

Adrian Merrick
Chief Executive Officer
Energy Locals

15:30
What role will different ‘retail’ models play in the future?

Each of the retail innovators below will give a short 10 minute presentation about their business or unique approach, followed by 5 minutes of questions

15:30 | Insights from Australia’s first community owned retailer

Tony Pfeiffer
Chief Executive Officer
Enova Energy

15:45 | Using blockchain to enable a new wave of solar

Leon-Gerard Vandenberg
Special Advisor
Rights Fusion

16:00 | Examining the role that community energy models can play in the market going forwards

Adrian Merrick
Chief Executive Officer
Energy Locals

16:15 | RoboSave - giving consumers the power to constantly switch providers to reduce bills

Joel Gibson
Campaign Director
One Big Switch

16:30
Closing remarks from the Chair
16:35
Close of the Rethinking Retail stream