Day Three - Consumer-Centric Retail Stream

08:00
Registration

08:50
Opening remarks from the chair

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

RE-THINKING RETAIL STRATEGIES - FOCUSING ON THE CUSTOMER

09:00
How will consumers engage with the future energy market?

Jon Briskin
Executive General Manager, Retail
Origin Energy

9:25
Changing Behaviours: Breaking the habits of an industry

Matt Gleeson
Global Vice President Alliance & Channels
Oracle Utilities

09:55
Why competition delivers for customers

Jim Galvin
Executive Director, Retail
Alinta Energy

10:15
Customer connectivity

Geoff Roberts
General Manager Retail
Synergy

10:35
Morning tea in the exhibition hall

11:05
Panel Discussion: How can retailers gain the trust of consumers?

Panel Moderator:

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

Panellists:

Geoff Roberts
General Manager Retail
Synergy

Jim Galvin
Executive Director, Retail
Alinta Energy

Matt Gleeson
Global Vice President Alliance & Channels
Oracle Utilities

Paul McMillan
Chief Executive Officer
The Monkeys

12:05
Blockchain-driven retailing - reimagining the electricity market

Sarah Graham
Policy Analyst
Power Ledger

12:30
Networking lunch in the exhibition hall

REGULATING THE NEW RETAIL LANDSCAPE

13:45
Retail pricing reform and its implications

Policy debate: Will creating a uniform ‘reference’ reduce consumer energy bills – and what will be the implications for the retail market?

Moderator:

Mike Swanston
Principal / Member
The Customer Advocate / AER Consumer Challenge

Sarah McDowell
Director, Energy
Essential Services Commission

Adrian Merrick
Chief Executive Officer
Energy Locals

Lyn Camiller
General Manager Electricity
ACCC
14:30
An analyst’s breakdown of the competitive retail landscape - where’s the next major disruption coming from?

Rob Koh
Equity Research Analyst - Utilities, Infrastracture & Transport
Morgan Stanley

PREDICTING CONSUMER TRENDS AND TECHNOLOGICAL UPTAKE

14:50
What has Australia's biggest consumer network learnt about the challenges of picking a retail plan?

Joel Gibson
Campaign Director
One Big Switch

15:10
Afternoon tea in the exhibition hall

15:40
Presentation followed by Q+A: Using Machine Learning and Artificial Intelligence to create value for customers and the retail business

Timothy Scholes
Head of Enterprise Architecture and Digital
ActewAGL

Aidan O’Sullivan
Head of Energy and Artificial Intelligence Research
University College London

16:20
How will energy consumers adopt new offerings and technology - and how should it inform future product rollouts?

Karen Stenner
Director
concentric.energy

16:50
Closing remarks from the chair

17:00
End of Consumer-Centric Retail Stream