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2025 Agenda
Event Schedule
- 17 June - Pre-conference Masterclasses
- 18 June - Conference Plenary – Australia’s Energy Market Outlook
- 19 June - Women in Energy Breakfast
- 19 June - Re-engineering the Grid stream
- 19 June - Generation 2.0 stream
- 19 June - Future Retail stream
- 19 June - Batteries and Energy Storage stream
- 20 June - Energy Policy Forum
19 June - Future Retail stream
- Day/Stream
- 17 June - Pre-conference Masterclasses
- 18 June - Conference Plenary – Australia’s Energy Market Outlook
- 19 June - Women in Energy Breakfast
- 19 June - Re-engineering the Grid stream
- 19 June - Generation 2.0 stream
- 19 June - Future Retail stream
- 19 June - Batteries and Energy Storage stream
- 20 June - Energy Policy Forum
Session Type
- Session Type
- Break
- Panel Discussion
Time
- Time
- Morning
- Afternoon
08:30
19 June - Future Retail stream
Welcome Coffee
09:00
19 June - Future Retail stream
Opening remarks from the Chair
Speaker
Speakers
Jo De Silva
General Manager Retail Policy
Australian Energy Council
Australian Energy Council
Regaining consumer trust and building social licence – enhancing customer engagement strategies
09:10
19 June - Future Retail stream
Navigating challenges in Australia's energy market to improve the energy consumer experience
Speaker
Speakers
Jarrod Ball
Board Member
Australian Energy Regulator (AER)
Australian Energy Regulator (AER)
19 June - Future Retail stream
Navigating challenges in Australia's energy market to improve the energy consumer experience
09:10
- Addressing rising wholesale prices to improve affordability and reduce the burden on consumers
- Managing supply challenges to ensure a reliable energy system during Australia's energy transition
- Enhancing competition among retailers to promote fair pricing and better service offerings across the market
Speaker
Speakers
Jarrod Ball
Board Member
Australian Energy Regulator (AER)
Australian Energy Regulator (AER)
09:40
19 June - Future Retail stream
Integrating technology and operations to streamline retail processes and drive transformation success
Speaker
Speakers
Mayur Bhaskar
Managing Director - Utilities Industry Lead for Australia & New Zealand
Accenture Australia & New Zealand
Accenture Australia & New Zealand
19 June - Future Retail stream
Integrating technology and operations to streamline retail processes and drive transformation success
09:40
Speaker
Speakers
Mayur Bhaskar
Managing Director - Utilities Industry Lead for Australia & New Zealand
Accenture Australia & New Zealand
Accenture Australia & New Zealand
10:00
Panel Discussion
19 June - Future Retail stream
Panel discussion: How can energy retailers rebuild consumer trust and social licence?
Moderator
Lyn Bowring
Executive Director, Consumer, Community, and First Peoples’ Energy Transitions
Vic Department of Energy, Environment and Climate Action (DEECA)
Vic Department of Energy, Environment and Climate Action (DEECA)
Speaker
Speakers
Alistair Burke
Chief Operating Officer
Aurora Energy
Aurora Energy
Brendan French
Chief Executive Officer
Energy Consumers Australia
Energy Consumers Australia
Lisa Chiba
Managing Director
Momentum Energy
Momentum Energy
Katalin Polus
Head of Customer Marketing
Synergy
Synergy
Mitch Donnelly
Global Head, Energy, Utilities & Infrastructure
EXL
EXL
19 June - Future Retail stream
Panel Discussion
Panel discussion: How can energy retailers rebuild consumer trust and social licence?
10:00
- How ready and able is the market to support all consumers in the energy transition?
- How can improved customer service, better communication and complaint handling drive trust?
- Does prioritising renewable energy sources demonstrate commitment to sustainability and consumer interests?
- How can energy companies differentiate themselves in an era of historically low levels of trust from the public?
Moderator
Lyn Bowring
Executive Director, Consumer, Community, and First Peoples’ Energy Transitions
Vic Department of Energy, Environment and Climate Action (DEECA)
Vic Department of Energy, Environment and Climate Action (DEECA)
Speaker
Speakers
Alistair Burke
Chief Operating Officer
Aurora Energy
Aurora Energy
Brendan French
Chief Executive Officer
Energy Consumers Australia
Energy Consumers Australia
Lisa Chiba
Managing Director
Momentum Energy
Momentum Energy
Katalin Polus
Head of Customer Marketing
Synergy
Synergy
Mitch Donnelly
Global Head, Energy, Utilities & Infrastructure
EXL
EXL
10:40
Break
19 June - Future Retail stream
Morning tea in Expo Hall
Disrupting traditional energy retailing– exploring new business models (and the tech that will support them)
11:25
19 June - Future Retail stream
Maximising behind-the-meter assets to strengthen grid flexibility and consumer value
Speaker
Speakers
Dan Adams
Chief Executive Officer and Founder
Amber Electric
Amber Electric
19 June - Future Retail stream
Maximising behind-the-meter assets to strengthen grid flexibility and consumer value
11:25
- The role of dynamic pricing in unlocking DER
- Moving beyond the VPP model for home battery automation
- Realising the potential of Vehicle to Grid
Speaker
Speakers
Dan Adams
Chief Executive Officer and Founder
Amber Electric
Amber Electric
11:55
19 June - Future Retail stream
Fireside chat: Accelerating energy transformation in the age of agentic AI
Speaker
Speakers
Jo Egan
Chief Customer Officer
AGL
AGL
Joe Delaney
Energy Industry Advisor
Salesforce
Salesforce
19 June - Future Retail stream
Fireside chat: Accelerating energy transformation in the age of agentic AI
11:55
The energy system is undergoing profound change. Join AGL and Salesforce for an insight into how this leading Energy Retailer is rapidly adapting to a decarbonised, decentralised, and digitalised future. Hear how AGL is partnering with Salesforce to transform customer relationships, powered by AI and Data.
Speaker
Speakers
Jo Egan
Chief Customer Officer
AGL
AGL
Joe Delaney
Energy Industry Advisor
Salesforce
Salesforce
12:15
19 June - Future Retail stream
Panel discussion: Unlocking battery storage opportunities for C&I customers
Speaker
Speakers
Emmett Williams
Head of Commercial Solutions
Flow Power
Flow Power
Charles Bransden
Senior Applied Research Engineer
Flow Power
Flow Power
Declan Kelly
Regulatory Policy & Corporate Affairs Manager
Flow Power
Flow Power
19 June - Future Retail stream
Panel discussion: Unlocking battery storage opportunities for C&I customers
12:15
- Integrating diverse flexible demand technologies to optimise energy use and increase efficiency across customer sites
Speaker
Speakers
Emmett Williams
Head of Commercial Solutions
Flow Power
Flow Power
Charles Bransden
Senior Applied Research Engineer
Flow Power
Flow Power
Declan Kelly
Regulatory Policy & Corporate Affairs Manager
Flow Power
Flow Power
12:45
Break
19 June - Future Retail stream
Lunch in Expo Hall
Fostering fairness and equity in renewable energy for communities
14:00
19 June - Future Retail stream
Strengthening community engagement in renewable energy projects through dispute resolution
Speaker
Speakers
Janine Young
Ombudsman
Energy & Water Ombudsman NSW
Energy & Water Ombudsman NSW
19 June - Future Retail stream
Strengthening community engagement in renewable energy projects through dispute resolution
14:00
- Establishing impartial dispute resolution services to ensure fair treatment of landowners hosting renewable energy infrastructure
- Creating a streamlined referral system to connect residents with the appropriate agencies for swift complaint resolution
- Providing accessible and transparent complaint handling to build trust between communities and renewable energy developers
Speaker
Speakers
Janine Young
Ombudsman
Energy & Water Ombudsman NSW
Energy & Water Ombudsman NSW
14:30
19 June - Future Retail stream
Approaching customer debt differently
Speaker
Speakers
Libby Dale
Co-Founder
SmartMeasures
SmartMeasures
19 June - Future Retail stream
Approaching customer debt differently
14:30
- Overcoming the challenges of traditional debt prediction and treatment methods
- Proactively engaging vulnerable customers early enough to offer support
- Getting in early with AI and Behavioural Science to change customer payment behaviour
Speaker
Speakers
Libby Dale
Co-Founder
SmartMeasures
SmartMeasures
14:50
19 June - Future Retail stream
Delivering energy equity in remote communities: Closing the gap through ambition and opportunity
Speaker
Speakers
Krystal Skinner
Executive General Manager Remote Communities
Horizon Power
Horizon Power
19 June - Future Retail stream
Delivering energy equity in remote communities: Closing the gap through ambition and opportunity
14:50
- Removing historical inequity in remote Aboriginal communities to deliver power upgrades for a safer, more reliable service
- Building a new customer protection regime specifically for remote and vulnerable communities
- Maximising the value of renewable energy solutions with community energy initiatives
Speaker
Speakers
Krystal Skinner
Executive General Manager Remote Communities
Horizon Power
Horizon Power
15:20
Break
19 June - Future Retail stream
Afternoon tea in Expo Hall
Preparing for regulatory changes and policy adjustments for post-transition energy consumers
15:50
19 June - Future Retail stream
Matching policy and regulation to the needs of the evolving energy consumer
Speaker
Speakers
Ralph Griffiths
General Manager of Policy and Regulation
AGL
AGL
16:20
Panel Discussion
19 June - Future Retail stream
Panel discussion: What changes are needed to make energy retail regulations fit for purpose?
Moderator
Louisa Kinnear
Chief Executive Officer
Australian Energy Council
Australian Energy Council
Speaker
Speakers
David Burns
Resources and Energy Industry Lead for ANZ
Accenture Australia & New Zealand
Accenture Australia & New Zealand
Steve Reid
General Manager Regulatory Policy
Origin Energy
Origin Energy
David Perry
Co-Founder & Chief Technology Officer
BOOM! Power
BOOM! Power
Tommy Hicks
Head of Culture & Community
Indigenous Energy Australia (IEA)
Indigenous Energy Australia (IEA)
Evan Giosis
Chief Technology Officer
GloBird Energy
GloBird Energy
19 June - Future Retail stream
Panel Discussion
Panel discussion: What changes are needed to make energy retail regulations fit for purpose?
16:20
- How can a balance be struck between clear rules with strong better consumer protection AND maintaining market competitiveness?
- Which regulations can be simplified to lower costs and improve consumer services?
- What regulatory change might better help low income families?
- How could reform incentivise energy retailers to adopt new technologies and business models?
- Would reform promote a more competitive retail market by reducing unnecessary administrative pressures?
Moderator
Louisa Kinnear
Chief Executive Officer
Australian Energy Council
Australian Energy Council
Speaker
Speakers
David Burns
Resources and Energy Industry Lead for ANZ
Accenture Australia & New Zealand
Accenture Australia & New Zealand
Steve Reid
General Manager Regulatory Policy
Origin Energy
Origin Energy
David Perry
Co-Founder & Chief Technology Officer
BOOM! Power
BOOM! Power
Tommy Hicks
Head of Culture & Community
Indigenous Energy Australia (IEA)
Indigenous Energy Australia (IEA)
Evan Giosis
Chief Technology Officer
GloBird Energy
GloBird Energy
17:00
19 June - Future Retail stream
Closing remarks from the Chair
17:05
19 June - Future Retail stream
Day concludes
19 June - Future Retail stream
- Day/Stream
- 17 June - Pre-conference Masterclasses
- 18 June - Conference Plenary – Australia’s Energy Market Outlook
- 19 June - Women in Energy Breakfast
- 19 June - Re-engineering the Grid stream
- 19 June - Generation 2.0 stream
- 19 June - Future Retail stream
- 19 June - Batteries and Energy Storage stream
- 20 June - Energy Policy Forum
- 17 June - Pre-conference Masterclasses
- 18 June - Conference Plenary – Australia’s Energy Market Outlook
- 19 June - Women in Energy Breakfast
- 19 June - Re-engineering the Grid stream
- 19 June - Generation 2.0 stream
- 19 June - Future Retail stream
- 19 June - Batteries and Energy Storage stream
- 20 June - Energy Policy Forum
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